Mobile-companies should compulsorily reduce post-paid tariffs themselves without being asked for in case of any tariff-reduction

Kashmir Times. Dated: 8/19/2019 1:00:25 AM

Dear Editor,
Ever since Reliance JIO has entered field of mobile-connections, earlier private companies had to drastically cut tariffs including in post-paid connections. But such tariff-reduction was never passed on to old customers till they made specific requests for change in tariff-plan. For example Airtel continued to charge tariff at rupees 1199 plus GST which was drastically reduced to rupees 499 plus GST with same or even better plans. But on the contrary, SMSs were sent to customers for changing plan from rupees 199 plus GST to rupees 225 plus GST when tariff-plan of rupees 199 plus GST was abolished.
Such a practice is definitely cheating with customers. Telecom and Regulatory Authority of India TRAI should ensure that like tariff-plans are auto-revised in case of increase in tariff, likewise auto-reduction of tariffs should be there in case new revised plans for lower-tariffs are introduced.
TRAI should also direct mobile service-providers to refund amount of difference between earlier higher tariff-plans and later lower tariff-plans from date of implementation of lower tariff-plan with similar facilities. For example, customers having been charged at rupees 1199 plus GST should be refunded heavy amount of difference of rupees 700 plus GST ever since new tariff-plan of rupees 499 plus GST was introduced.
—Madhu Agrawal,
1775 Kucha Lattushah Chowk, Delhi.



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